Returns & Exchanges

We hope you love what you ordered — each piece is picked and packed with lots of care!
At this time, we’re unable to accept returns or exchanges. But don’t worry — if you need anything or have a concern, we’re just an email away.

In Case Something’s Not Right

If your order arrives damaged or isn’t quite what you expected, please check it as soon as it lands at your doorstep and let us know.
We’ll work together to sort it out quickly and make sure you’re taken care of.Drop us a note at shopheritagestory@gmail.com — we’re always happy to help!

Delivery Timelines

We carefully prepare and package each order to ensure it arrives beautifully and safely. Orders are typically processed within 2-3 business days. Once your order ships, you’ll receive a confirmation email with tracking details to follow your package every step of the way.

Delays

We know delays are frustrating.
While we can’t offer refunds for shipping delays, we’re always here to help if you need us.

Change My Shipping Address After Placing an Order

Spotted a mistake?

Email us at shopheritagestory@gmail.com right away. If your order hasn’t shipped, we’ll fix it. If it has, we’ll do our best to help!

Local Pickup

Based in the Dallas metroplex area? Enjoy free local pickup. Contact us at shopheritagestory@gmail.com to get a coupon code to save on shipping and schedule your pickup!

Whether you're celebrating a big moment or curating thoughtful gifts, we’d love to be part of it. We offer special options for bulk and custom orders to make your experience even more personal.

For Moments That Matter Most

Planning a wedding, a corporate event, or a special celebration?
We’re happy to work with you on larger orders and create something beautiful and meaningful for your guests.

How to Get Started (The Design Process)

1. Reach Out — Send us an inquiry.
2. We Connect — We’ll get back to you promptly.
3. Curation Begins — We share hamper options based on your needs.
4. You Approve — Finalize your selections.
5. We Deliver — Sit back while we handle the rest.